Get in Touch With Us
Got a question about something you read on evatrends.co.uk, spotted an offer that needs updating, or want to flag an issue with one of the casinos we cover? This page tells you how to reach us and what kind of messages we can actually help with.
The Best Way to Reach Us
Email is the most reliable route. Send your message to [email protected] and a member of the team will read it — we do not rely on canned auto-replies to do the work for us. We aim to get back to most enquiries within two working days, though it can take a little longer if we're mid-way through updating our best non Gamstop casinos rankings.
A quick tip: tell us what your message is about in the subject line. "Bonus terms query", "Correction" or "Site suggestion" all help us route your email to the right person faster.
What You Can Get in Touch About
- Questions about a specific brand — if you want more detail on how a welcome offer works, what payment methods a site accepts, or anything else about a casino we've reviewed, ask us directly.
- Corrections — bonus terms, wagering requirements and welcome packages change often at operators outside the UK licensing framework. If something looks out of date, tell us and we'll check it.
- Suggestions for coverage — if there's a site not on Gamstop, a payment method, or a topic you'd like us to look into, we're open to hearing it.
- General feedback — positive or critical, feedback from readers shapes what we prioritise when reviewing new casinos.
- Concerns about gambling harm — if you or someone you know is struggling with gambling and wants information on support options, say so in your message and we'll point you towards appropriate resources.
What We Can't Help With
We're an independent information site, not a casino operator, payment processor or regulator. That means we can't access anyone's player account, process withdrawals, resolve a dispute with a specific brand, or reverse a self-exclusion registered with a national scheme. For account-specific issues — deposits, withdrawals, verification, or bonus disputes — you'll need to contact the casino's own support team directly, since we have no visibility into individual player accounts.
A Quick Note on What We Do
Sites Not On Gamstop researches and compares casinos that operate outside the UK's self-exclusion scheme, looking at licensing, game selection, payment options and welcome offers such as those from the operators we currently rank. Our ratings are editorial judgements based on published information, not paid placements, and any commercial relationships we have with listed operators never decide where a brand sits in our rankings.
If you've read something on the site that influenced a decision you made — for better or worse — we'd genuinely like to know. It helps us keep the site accurate and useful for the next reader.
Before You Write In
A few things that speed up a reply:
- Name the specific page or brand your question relates to.
- Include screenshots if you're flagging an error in an offer or figure.
- Let us know if your enquiry is time-sensitive, though please note we don't offer live or same-day support.
Thanks for taking the time to read this far. We're happy to hear from you, whatever the reason.