Q. How do I pay? what are payment methods available on eva?
You can pay via paypal as your first and most convenient payment method. Besides paypal the 2nd most common payment way is with credit card. We also accept western union but please contact us before ordering for western union payment instructions.
Q. After making a payment, can I change my billing or shipping information?
In case if you want to change your address or item color, size etc, please send us an email immediately or contact our Customer Service as soon as possible to indicate your request. If the package has not been dispatched yet, we will be able to ship to the new address or modify your item request. However, if the package has already been shipped out, then the shipping information will not be able to be changed while the package is in transit.
Q. How do I know if my payment is successful?
You will get an email confirming your order and payment which is an indication that your payment is successfully recieved. You can also visit evatrends.com and log into your account to check the order status at any time.
Q. Can I get an invoice of my purchase?
Invoices are sent to your email right after you place the order.
Q. How do you ship my order?
We have partnered with leading shipping companies and ship according to the destination country. Our shipping recently have changed to adopt Epacket mostly as free shipping and DHL as EXPRESS shipping.
Q. Do you provide tracking no?
We do provide tracking on most orders. You will get an email notification of your shipment tracking alongwith tracking site. You can also login to our website and go to order tracking page to check the status of your shipment.
Q. How long can I get my Item after placing an order? Delivery window?
We ship out the item within 2-3 Working Days after receiving payment. Normally your orders can be delivered within 15-20 working days if it is free shipping (recently adopted) and 5-7 days with express shipping.
Q. Can I choose shipping company of my choice?
We are very sorry, but shipping is a specialized industry and our experts have already taken their time to choose the best shipping way depending on your destination country. So we can only ship by our mentioned shipping carriers i.e. DHL, FedEx.
Q. Is your shipping insured?
Yes, we send by world class famous shipping carriers to give our customer peace of mind, so you can rest assured that your shipment is insured.
Q. What happens in case of delay or Lost shipments?
We will keep you posted for any unpleasant incidence with your shipment. Most often we will solve the problem by negotiating with the shipping carrier. In case of delay please we request your kind patience as it can take some time to resolve the matter. For lost shipments, we will instantly send you a replacement and deal with shipping carrier our self.
Q. Which countries you ship to?
We ship worldwide.
Q. Do you have different shipping rates for each country?
We send hundreds of parcel everyday and get a discounted rates from our shipping carriers, so mostly the shipping charges are almost the same wordwide except remote locations such as Antarctica & Bermuda.
Q. How can I know if my order is shipped out?
You will get an email notification with tracking no and track site after placing your order of 2-3 working days.
Q. Why I cannot track My order, It says “invalid tracking no?
Sometimes shipping carrier assigns a transfer tracking no to a shipment depending on special circumstances. Please rest assured and check after 24-48 hours as generally it will be updated with your new tracking no. You can also contact our customer support for further information.
Tax / Customs FAQs
Q. Who is responsible for customs / tax?
Customs and taxes vary depending on country and it is buyer’s responsibility to deal with customs & taxes according to their local law. Most countries reward their citizens for taxes they pay and can be returned back after a set period of time. We as seller are not responsible for any tax / customs duty charged by your custom / tax department.
Q. How can I save customs / tax duty? Why do you declare lower value on shipment?
Many countries gives reward to the tax paying citizens, you can first check your local law regarding tax / duties. We usually declare lower value on our parcels to save our customers from high taxes / customs fee if they want to save themselves from the hassel of dealing with tax laws. Please inform us if you want us to write the actual value of your order.
Q. How can I cancel my order?
You can inform us to cancel your order before it is dispatched from our warehouse, which is usually 24-48 hours after the cleared payment received. We will stop your shipment and cancel your order. We are unable to cancel your order if you notify us after the item is sent out.
Q. How long I get my money back if I cancel my order?
If you paid via Paypal, you will get the refund within 24 hrs. For credit card payments, it takes 15-20 days until the payment shows in your bank.
Q. Do you offer discounts on bulk orders? What is the threshold to earn a discount?
We encourage our customers to buy order above 200$ to qualify for free shipping. For wholesale queries please drop us a line.